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Salesforce Certified Business Analyst Exam Sample Questions (Q214-Q219):

NEW QUESTION # 214
Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?

A. Acceptance criteria
B. Defining the persona
C. Estimation

Answer: C

Explanation:
Explanation
The activity that will be most impacted by breaking down the user stories into smaller stories is estimation.
Estimation is a process that assigns a value to a user story based on its size, complexity, risk, or effort.
Estimation helps prioritize, plan, and allocate resources for user stories. Breaking down user stories into smaller stories can help improve estimation accuracy and reliability by reducing uncertainty and variability.
Smaller stories are easier to understand, analyze, compare, and measure than larger stories. Defining the persona is not an activity that will be most impacted by breaking down the user stories into smaller stories.
Defining the persona is a process that creates a fictional representation of a user role or group who will benefit from a feature or functionality. Defining the persona helps describe who the user is, what they want or need, and why they want or need it. Breaking down user stories into smaller stories does not affect defining the persona because the persona remains the same regardless of the size of the story. Defining the acceptance criteria is not an activity that will be most impacted by breaking down the user stories into smaller stories.
Defining the acceptance criteria is a process that specifies the conditions or requirements that must be met for a user story to be considered done or acceptable. Defining the acceptance criteria helps verify and validate the user story. Breaking down user stories into smaller stories does not affect defining the acceptance criteria because each story still needs its own acceptance criteria regardless of its size. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-stor

NEW QUESTION # 215
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?

A. Value stream map
B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C. Capability model

Answer: C

Explanation:
Explanation
The type of process diagram that the business analyst should use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract" is a capability model. A capability model is a visual representation of the core capabilities or functions that an organization performs or delivers to achieve its strategic objectives. A capability model helps to identify and organize high-level process areas that span across different departments or teams, as well as highlight any gaps or overlaps in functionality. A capability model can also help to prioritize and scope Salesforce projects based on business value and impact.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro

NEW QUESTION # 216
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?

A. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
B. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.
C. As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.

Answer: A

Explanation:
The user story that most accurately represents the goal is B.
As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion. This user story clearly defines who (site administrator), what (make sure that the web server can process requests), why (during the latest promotion), and how (at 150% of the average traffic rate). This user story also aligns with the goal of performing stress testing for an upcoming promotion, which is a type of testing that evaluates how a system performs under extreme load or demand. The other options are either inaccurate or incomplete. Option A is inaccurate because it does not represent the goal of stress testing, but rather the goal of usability testing, which is a type of testing that evaluates how easy and intuitive a system is to use. Option C is incomplete because it does not specify how (at what rate or level) to make sure that shoppers can complete their purchases without disruption. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories

NEW QUESTION # 217
The business analyst (BA) for Cloud Kicks' new Experience Cloud project needs to research behavioral differences across its customers. The BA must identify which behaviors unify customers so that the development team can use these behavioral nuances to anchor their app design.
What is the output of the BA's research?

A. Archetypes
B. Personas
C. Characters

Answer: B

Explanation:
Personas are the standard output for capturing behavioral differences and unifying traits among customers:
* Definition of Personas: Personas are fictional representations of customer segments based on behavior, goals, and pain points. Salesforce emphasizes personas as a key deliverable to guide user-centric design in projects like Experience Cloud.
* Role in Development: Personas help the development team design and anchor app functionality to meet user needs effectively, ensuring the solution is tailored to the real-world behavior of the target audience.
* Alignment with Best Practices: Salesforce projects encourage the creation of personas during the discovery phase to align features and workflows with user expectations, driving engagement and satisfaction.
By delivering personas, the BA ensures the project team has a clear understanding of customer behavior to inform design decisions.

NEW QUESTION # 218
Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.
Which role does CK need?

A. Solution Architect
B. Business Analyst
C. Salesforce Administrator

Answer: B

Explanation:
The role of the Business Analyst aligns with CK's needs for analyzing data, understanding business processes, and guiding implementation:
* Core Responsibilities: A BA bridges the gap between business needs and technical solutions, ensuring optimal process improvements like the lead-to-cash process.
* Salesforce Role Expectations: Salesforce BAs are trained to analyze data, document processes, and recommend best practices for implementations.
* Collaborative Approach: A BA works closely with stakeholders, solution architects, and administrators to ensure successful project delivery.

NEW QUESTION # 219
......

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